Customer Services

Registration And Change of Data

For customer registration, please complete all the following documents:

CARGO OWNER
  • Customer registration form (download document),
  • Copy of the Tax ID Number (NPWP)
  • Copy of the Deed of Incorporation (for the types of non-individual customers)
  • Copy of the Business License (NIB, for the types of non-individual customers)
  • Copy of the ID card (Indonesian) or passport/limited stay permit card (foreigner) of the head of the company (for non-individual customers)
  • Copy of the ID card (Indonesian) or passport/limited stay permit card (foreigner) of the company management
  • The power of attorney (If a new/re-registered customer is represented by the management, Forwarder/PPJK/ EMKL,etc.)
EMKL / PPJK/ Intermediary
  • Customer registration form (download document),
  • Copy of the Company Tax ID Number (NPWP)
  • Copy of the Deed of Incorporation
  • Copy of the Transportation Management Service Business License (SIUJPT)
  • Copy of the ID card (Indonesian) or passport/limited stay permit card (foreigner) of the head of the company
  • Copy of the ID card (Indonesian) or passport/limited stay permit card (foreigner) of the company management
  • Copy of the Membership Letter of Association
STEVEDORING COMPANY
  • Customer registration form (download document),
  • Application for Service User Registration
  • Copy of the Deed of Incorporation
  • Copy of the Company Tax ID Number (NPWP)
  • Copy of the Cargo Company Business License (SIUPBM)
  • Copy of the ID card (Indonesian) or passport/limited stay permit card (foreigner) of the head of the company
  • Copy of the ID card (Indonesian) or passport/limited stay permit card (foreigner) of the company management
  • Copy of the valid company’s domicile
  • Copy of Membership Letter of Association

For customer data change services, please complete the following documents:

  • The Deed of Incorporation
  • The Company Tax ID Number (NPWP)
  • Other supporting documents (the supporting documents are adjusted to the service user data that need changes)

The complete and scanned documents can be sent via email and please send the original documents to the following address:

Tanjung Priok Area :  cs.tpkpriok@indonesiaport.co.id
Address : Jalan Panaitan No.105, Tanjung Priok, Daerah Khusus Ibukota Jakarta 14310

Panjang Area:  cs.tpkpanjang@indonesiaport.co.id
Address : Jl. Yos Sudarso no 337 Panjang Bandarlampung 35241 Lampung

Palembang Area:  cs.tpkpalembang@indonesiaport.co.id
Address : Jl. Mayor memet sastrawirya no. 2 Boom Baru 30115 Palembang

Pontianak Area :  cs.tpkpontianak@indonesiaport.co.ida
Address : Jl. Pakkasih no. 11 pontianak (kalimantan barat) Kp. 78113

Jambi Area :  cs.tpkjambi@indonesiaport.co.id
Address : Jl. Raya Pelabuhan KM 09 Talang Duku Jambi 36251

Teluk Bayur Area :  cs.tpktelukbayur@indonesiaport.co.id
Address : Jl. Semarang No.03 Teluk Bayur Padang 25217