Invoice Correction

Customer Services

Invoice Correction

Download Non Restitusi
Download Restitusi

For invoice correction service, please complete all the following documents:

NON RESTITUTION INVOICE CORRECTION CATEGORY

(The changes of company’s name, address, and the tax ID Number (number of NPWP))

  • Application letter addressed to: Senior Manager of Customer Relations of IPC Terminal Petikemas
  • Letter date based on submission date
  • Reference number
  • Description of the chronology of the problem/event (container number, BL number, ship name, etc.)
  • Email address is required
  • Copy of the company tax ID number (NPWP)
  • The invoice that needs to be revised
RESTITUTION INVOICE CORRECTION CATEGORY

(Double payment, misprinting of the company name, wrong size entry, container type, and others)

  • Application letter addressed to: Senior Manager of Customer Relations of IPC Terminal Petikemas
  • Letter date based on submission date
  • Reference number
  • Description of the chronology of the problem/event (container number, BL number, ship name, etc.)
  • The company’s bank account number, name of the bank account owner, and the branch of the bank (power of attorney from the company name printed on the stamped note)
  • Finance/transfer receiver email is required
  • Letter of Assignment or Appointment of the Customs Clearance Service Company (PPJK)
  • Original receipt of the first payment (applied for restitution)
  • Copy nota pembayaran ke-2 (yg sudah sesuai permintaan)
  • Copy of the second payment receipt (according to the request)
  • NPE, PEB, RC, or other supporting documents
  • For misprinting of the company name, it is obligatory to include a copy of DO and SPPB
RESTITUTION INVOICE CORRECTION CATEGORY

(Loading/export cancellation)

  • Application letter addressed to: Senior Manager of Customer Relations of IPC Terminal Petikemas
  • Letter date based on submission date
  • Reference number
  • Description of the chronology of the problem/event (container number, BL number, ship name, etc.)
  • The company’s bank account number, name of the bank account owner (personal bank account must be attached with a power of attorney from the company and stamped)
  • Finance/transfer receiver email is required
  • The original invoice that is applied for restitution
  • NPE, PEB, RC, or other supporting documents
NOTES:

Based on the Circular Number KU.301/ 6/9/1/IPCTPK-19, September 6, 2019, regarding the Submission Deadline for Invoice Correction of Containers:
The time limit for invoice correction submission is 5 working days from the issued invoice. If it passes the submission time limit then the application cannot be processed.